ChatGPT

My Experience Using AI at Home and Work

Introduction

About Me – Personal

I’m delighted to call the beautiful village of Somerford Keynes, located in the stunning Cotswolds region of the UK, my home. My wife, Annie, and I have lived here for the past 23 years, raising our three sons in this tranquil setting.

Although I enjoy the peace and serenity of our small community, I’ve also been active in various local initiatives. One of my proudest accomplishments is helping to create Thames Head Energy, a community energy social enterprise that is making a difference in our area. Additionally, I run a photography club, which brings people together to share their passion for this art form.

I’m currently running for election as a councillor in the Cotswold District Council. As a member of the council, I hope to effect positive change that will benefit our community and make it an even better place to live.

About Me – Professional

My career has been focused in the tech sector, and I’ve had the pleasure of working for renowned organisations such as GCHQ, Cisco, Synemedia, Kaltura, and today Verimatrix. My experience includes leading Global and Europe, Middle East & Africa (EMEA) teams in Sales, Business Development, and Sales Enablement. 

In addition to my tech work, I also ran my own management consultancy business, where I’ve worked with a range of start-ups and scale-ups. I’ve even dabbled in the world of e-commerce with my Amazon retail business.

See my LinkedIn profile for more information.

Using ChatGPT and other AI Tools

I’ve always been fascinated by technology and have been an early adopter of new innovations throughout my career in the tech sector.  I’m always looking for new tools to enhance my productivity and improve my daily life.

When I first discovered ChatGPT, I was immediately drawn to its potential to help me with a wide range of tasks, both at work and at home. I was excited to explore its capabilities and experiment with different use cases, and I quickly discovered new ways to use its power and flexibility to meet my needs.

In this article I aim to share my experiences and insights with others, highlighting the many benefits of using ChatGPT and other AI tools and demonstrating how these powerful tools can help anyone to be more productive, efficient, and creative in their work and personal lives while preparing for a world that is likely to be transformed by Artificial Intelligence (AI) over the next few years.

While most of the article will focus on ChatGPT I will also discuss a couple of related AI tools I’ve been using including Microsoft’s new Bing Chat, called Sydney, and AI image generation tools like DALL-E.

Mike McKeown

Summary

What is ChatGPT? and how do I use it?

ChatGPT is a cutting-edge natural language processing tool that utilises a sophisticated artificial intelligence model to generate human-like responses to text-based inputs. Built on the latest advancements in deep learning and neural networks, ChatGPT is capable of generating a wide range of outputs, from short answers to complex paragraphs, that closely mimic the way humans write and communicate. By analysing vast amounts of text data, ChatGPT is able to “learn” the patterns and rules of human language and apply them to generate contextually relevant responses to a wide range of prompts. As a result, ChatGPT has become a powerful tool for a wide range of applications, from content creation and customer service to personal productivity and social interaction.

Home

In my personal life, I’ve been using ChatGPT and other AI tools to streamline and enhance many different aspects of my daily routine. For example, I’ve used ChatGPT to write articles, web page content, video scripts, social media posts, and email messages, allowing me to quickly generate high-quality text without having to spend hours writing from scratch myself. I’ve also used ChatGPT to generate artwork for one of my son’s Christmas presents, allowing me to create a personalised and unique gift that he will cherish for years to come.

Recently, I’ve even shown one of my sons how to use ChatGPT to write an improved LinkedIn profile and job description, as well as customised versions of his CV with bespoke cover letters. It was a valuable learning experience for him, and he was able to quickly and easily create high-quality job application materials that helped him stand out from other candidates.

Additionally, I’ve used ChatGPT and other AI tools to improve my social media presence, generating engaging and interesting posts (I hope!). I’ve even used ChatGPT to generate important Email and WhatsApp group messages.

Overall, I’ve found that using ChatGPT and other AI tools in my personal life has saved me time and allowed me to get more done, while also helping me to express myself more effectively and creatively. Whether I’m communicating with friends and family or working on a personal project, these tools have become an essential part of my toolkit.

Work

In my work in the tech sector, I’ve been using ChatGPT and other AI tools to streamline and enhance many different aspects of my job. For example, I’ve used ChatGPT to write communications and portal web page content, allowing me to quickly generate high-quality text that effectively communicates key messages to my colleagues and customers.

I’ve also shown the sales team how they can use ChatGPT to write customised introduction emails and call scripts, helping them to engage with potential customers in a more effective and personalised way. Additionally, I’ve used ChatGPT to write proposals, summarise and analyse complex documents, and even translate content and write content in different languages, allowing me to work more efficiently and effectively across a wide range of projects and tasks.

Beyond that, I’ve also used ChatGPT to write complex Excel formulas and even write software, leveraging the power of AI to automate tedious and time-consuming tasks that might otherwise require hours or even days of manual work. And, in collaboration with my colleagues, we even developed a way of using ChatGPT to simulate customer conversations for training and practice purposes, allowing us to improve our customer engagement skills and techniques in a safe and controlled environment.

Overall, I’ve found that using ChatGPT and other AI tools at work has saved me time and energy while also helping me to work more effectively and creatively across a wide range of tasks and projects. Whether I’m collaborating with colleagues or working on my own, these tools have become an essential part of my work-life.

Personalise

It’s worth noting that while I use ChatGPT and other AI tools to generate content quickly and efficiently, I rarely use what they generate verbatim. Instead, I’ve found that these tools quickly generate great content that I can then customise and refine to better suit my needs.
This allows me to maintain my own voice and style while still taking advantage of the power and speed of these AI tools. So while they’re not a replacement for my own creativity and writing skills, they are a valuable resource that I can tap into whenever I need a boost of inspiration or a time-saving solution.

Fun

In addition to its many practical applications at work and in my personal life, I’ve also found that ChatGPT can be a lot of fun to use in more creative and imaginative ways, as well as for research. 

One example of this was for a New Year’s dinner party that I hosted with friends. Each of us was given a different country to cook a dish from, and my assignment was to prepare a main course from Liberia in Africa. Not knowing much about Liberian cuisine, I turned to ChatGPT to help me out. I asked it what were some popular dishes in Liberia, and it quickly generated a list of ideas for me to choose from. I picked one that sounded particularly tasty and then asked ChatGPT to generate a recipe for me. The result was a delicious and authentic Liberian meal that was a hit with my guests!

Beyond research and cooking, I’ve also used ChatGPT for a variety of other fun and creative purposes. For example, I’ve used it to help me with story and poem writing, generating ideas and inspiration that I can then build upon and develop in my own unique way.

I’ve even had interactive discussions with ChatGPT on subjects that interest me, from science and technology to philosophy and art. While it’s not the same as having a conversation with a real person, I’ve found that ChatGPT can be surprisingly insightful and thought-provoking, and it’s a great way to explore different ideas and perspectives.

Different AI Tools and how to use them

ChatGPT

You can create a free account. It’s growing a huge pace, much faster than Facebook, NetFlix and Instagram in their early days. As a consequence, you might have to try and wait to sign up and sometimes you might find the service says it’s overloaded and not available. It’s generally better in the mornings before the USA wake up!

Its biggest limitation is it was trained on date up to 2021, so it doesn’t know about anything more current.

Some tips, some of which apply to AI Chat in general, including Bing Chat:

Talk to it like a human

Write your instructions or conversation like you are talking to another human. The more context and clear instructions you give it the better.

Ask it to change, add or remove things

ChatGPT is a conversation, it remembers what you already asked and its response. For example, if you think it missed something or included something you don’t want simply tell it, like you would a person, what you’d like it to change. 

Write just the right length

You can tell it to write to a specific length constraint, for example, write a sentence on this subject or create a script for a one-minute video.

Or you can review something it has written and ask it to make it longer or shorter.

Tell it what style you want

You can tell ChatGPT to write in a particular style. This can be basic, for example, say “write it more informally”, or specific, for example, say “write it in the style of JK Rowling”, or “Yoda”!

You can even provide it with a sample of your own writing and ask it to write in that style.

Tell it what medium to write for

You can tell ChatGPT to write for a particular medium, for example, tell it you want something for Facebook, Linkedin, WhatsApp, email, a webpage or a blog. It will adapt its style and length to the medium.

Tell it what audience to write for

For example, ask it to explain the Big Bang theory to a 10-year-old

Tell it write about your product or service

You can ask it to write say a summary of your product or service and provide it with a description of the product/service from a brochure (cut and paste)

Tell it to act like someone in a specific situation

For example, tell it to act like a financial advisor and give you financial advice or a marriage councillor!

Got an interview coming up and want a practice, tell it to act like the hiring manager for the following job description (paste the job description) and that you want it to ask you questions as if it were interviewing you.

Got a meeting with a new customer and want to practice how you tell them about your product or service? Tell it to act like a specific job role at a company with a particular interest and to ask you questions.

Analysis and summarise

You can provide it with a long or complex document and ask it to analyse or summarise it for you. 

Say please summarise the following and paste the text. 

You can even ask it questions about the document.

Translate and use different languages

ChatGPT understands and can write in many languages. 

You can give it existing text, for example, “please translate the following to French – and past the text”

Or you can ask to write something in a particular language. For example, if you have just had it write something in English say “write it in Chinese” 

Check the facts

These tools are relatively new and are still learning. They aren’t perfect!

Do double-check if you are going to rely on or publish something it creates that is factual. Occasionally it can get things wrong!

Write Excel Formulas

Got an Excel sheet you want to do something complex with and are not sure how to do it?

Just ask ChatGPT to write the formula for you. Be specific, for example, “I have a list of people’s names in Cells A1 to A70 and the country in which they live in Cells B1 to B2. Write a formula that counts how many people are in each country”. It will give you the formula and an explanation.

Note: I’ve found its Excel writing skills a bit variable. If it doesn’t work, tell ChatGPT it didn’t work and it will try a different way. Or try Bing Chat.

Write Software

You can use ChatGPT to both write and check software.

Since I’ve not programmed for years I’m not that familiar with doing this. I do know it works similarly to the Excel example, you tell it what you want the software to do and in what language. It will both write the software and explain it.

You can also take some existing code that doesn’t work and paste it into ChatGPT and ask it what is wrong with it.

Watch out for student essay writing

If you have children using these tools there is a risk they might use them to write essays. This isn’t a new phenomenon –  students have had others write essays for them for years, but it is much easier to do.

Keeping an eye out for this and explaining to them why it won’t help their education is a good start. You probably know their writing style so could tell if something wasn’t written by them.

There are also an increasing number of tools that can do quite a good job and check the content and alert if it thinks AI has written it. Education institutes are increasingly using these.  Asking Bing Chat about these tools should give you the lastest.

Bing Chat

https://www.bing.com/new

Its name is Sydney.

Microsoft recently announced a $10B investment in OpenAI, the creators of ChatGPT.

The first thing they launched was a new version of Microsoft Bing, their Google search competitor with ChatGPT technology embedded.

This used ChatGPT AI under the covers to make the search engine better and provides two new capabilities:

1. When you do a Bing Search as well as return links it also writes a summary

2. There is a Chat tab, which works very like ChatGPT, on which it is based.

It has a number of advantages and disadvantages compared to ChatGPT, worth trying both for different things.

Note: You have to signup to Sydney and it can be a long wait as Microsoft is managing the number of users with access, probably to avoid the availability issues ChatGPT has been experiencing.

Current data

Sydney is linked to Bing so it knows about current information, unlike ChatGPT that doesn’t have data past 2021 

References

Sydney will include references to the source of where it found information, which can be useful so you can cite references, check them and read more. 

Cautious

Probably because Microsoft is a big company and worried more about its reputation you’ll find Syndey is more cautious with how and even what it will answer.

Sometimes I go to ChatGPT when Sydney refuses to answer!

Availability

Syndey seems to be reliability available, once you’ve got accepted. Unlike ChatGPT which often says its busy.

Limited Use

Presumably, to manage the heavy load Microsoft limits how many questions you can ask per day and how many interactions per response.

Microsoft Edge Integration

This wasn’t out at the time of writing, so I’ve not tried it yet.

The new Microsoft Edge browser with Bing Sydney integrated is meant to have some clever built-in functionality, for example, you can ask it to summarise the page you are currently viewing

Search Integration with your company

If your company uses Microsoft Office 365 then its worth using the Microsoft Edge browser with Bing set as your default search engine. This turns on a handy search integration – search for something in Bing, via the Edge search bar, and it will not only find matches on the Internet but also your company network.

Note: It is possible your company’s IT department has turned this off. 

My understanding is this company search is actually done within your own company’s Microsoft instance and displayed in the Bing search results, it does NOT share company information outside of your company. 

Future Microsoft Office Integration with Word, Excel, PowerPoint etc.

While they haven’t said much about it yet, other than a high-level direction, it’s clear Microsoft will integrate ChatGPT / Bing Sydney with desktop applications including Word, Excel, PowerPoint, Outlook and probably others like PowerAutomate, SharePoint, Planner, Lists etc.

This should integrate some of the things I mentioned about ChatGPT writing Excel formulas, as well as its text-writing skills directly into the programs you use. 

I suspect we will also see more “do things” integration benefits. For example, tell Syndey to do complex tasks that involve it using various Microsoft tools on your behalf. 

AI Drawing

These are related tools, indeed DALL-E is from OpenAI, the same company that developed ChatGTP.

They have the same kind of Chat interface. But instead of giving you text, they will generate images. You just describe what you want, including the style.

Here are some examples.

Cirencester Market at Christmas

Create an image of Cirencester marketplace in the Cotswolds in Van Gogh style

Dylan Thomas Poem Images

Do not go gentle into that good night, Old age should burn and rave at close of day; Rage, rage against the dying of the light” (from a Dylan Thomas poem)”

Christmas Card

This is a Christmas card design I created for use on social media. The image was created by DALL-E based on my ask for a High Tech Christmas image and the text was added by me in Photoshop.

Christmas Present

This is some artwork I created as a Christmas present for my eldest son, Jake, who lives and went to University in Bristol and teaches in a Primary School there.

The individual images are a mix of DALL-E generated from scratch, DALL-E modified existing photos and some I edited in Photoshop. I compiled them into a collage in Photoshop and had it printed.

Summary

I really enjoy using ChatGPT for writing and DALL-E for drawing, and there are a few reasons why. Firstly, as someone who struggles with dyslexia, using ChatGPT makes it much easier for me to write quickly and accurately. The AI-powered writing assistance helps me to formulate my thoughts and ideas more effectively and express them in a clear and concise way.

On the other hand, DALL-E is a fantastic tool for creating images and visual representations, which I absolutely love. Although I’m not very skilled at drawing or painting, I’m still able to create beautiful and imaginative images using DALL-E and similar tools. The AI-powered image generation is not only a lot of fun to use, but it also helps me to communicate my ideas in a more effective and engaging way.

Together, ChatGPT and DALL-E provide me with a powerful combination of tools that help me to create content that is both engaging and informative (I hope!). Whether I’m writing an article, a report, or a social media post, or creating an image for a presentation or marketing campaign, these AI tools make it easier for me to express myself creatively and efficiently.
I am currently writing an article, entitled “AI – Creating a World of Plenty, but for Whom?“, exploring the potential impact of Artificial Intelligence (AI) on our society in the next few years. I will be examining the potential positive and negative social implications of this rapidly advancing technology, from job displacement and income inequality to improvements in healthcare and public services and the role of politics. By addressing the ethical concerns surrounding AI, we can work towards creating a more equitable and sustainable future. Stay tuned for this, hopefully, thought-provoking article that will explore the exciting possibilities and pressing challenges of the age of AI.
Mike McKeown
PS: If you spot any typos please forgive me and let me know – I’m a little dyslexic and ChatGPT didn’t write it all for me!